Latest Kayak Statement on American Airlines
We’ve issued a new statement clarifying Kayak.com’s position on its relationship with American Airlines. Here it is, straight from the source:
Kayak.com is disappointed that American Airlines has chosen to misrepresent to loyal users that they terminated their relationship with Kayak.com. The truth is that Kayak.com terminated the relationship because we refused to concede to AA’s demand to not display AA fares available through online travel agencies alongside those from AA.com. Kayak.com became aware of AA’s misstatement after our user feedback system started receiving supportive emails from consumers disappointed with AA’s actions, a number of whom forwarded us the inaccurate email AA sent out last night. We hope that AA will not only agree to again allow consumers to compare AA fares on Kayak.com and SideStep.com, but will refrain from making false statements.
While we are still disappointed by AA’s actions, we remain committed to providing consumers with a comprehensive set of search results and choice of where to purchase. Kayak.com and SideStep.com are continuing to show schedules only (not prices) for American Airlines flights. Consumers are still able to compare AA itineraries along with those from hundreds of leading airlines, and if they wish to find the price or purchase an AA ticket, they can still do so by clicking on the “Info” link and we’ll send them into the Orbitz booking path. We hope American changes its mind and again allows consumers to compare AA fares on Kayak.com and SideStep.com.
Tags: Air Travel, american airlines, kayak.com, sidestep
August 5th, 2008 at 3:27 pm
[...] Kayak.com is disappointed that American Airlines has chosen to misrepresent to loyal users that they terminated their relationship with Kayak.com. The truth is that Kayak.com terminated the relationship because we refused to concede to … Continue here: Latest Kayak Statement on American Airlines [...]
August 5th, 2008 at 6:42 pm
[...] Kayak is clearing the air on its blog. Getting into a he said, she said, who dumped whom and why. I still dont know what AA is thinking [...]
August 11th, 2008 at 1:56 am
AA Are shooting themselves in the foot.
August 12th, 2008 at 11:40 am
“The truth is that Kayak.com terminated the relationship because we refused to concede to AA’s demand to not display AA fares available through online travel agencies alongside those from AA.com.”
Why not? It would be easy to use the kayak UI to filter out these results, and not having the fares listed for one of the largest carriers significantly reduces the usefulness of the site. Concede to their demand and get those fares back in there!
August 13th, 2008 at 10:21 pm
[...] no update and/or additional info about the issue or the lawsuit on Kayak’s website or blog. This was their last statement on the matter. They’re going to lose the moral high ground if this [...]
August 14th, 2008 at 2:45 am
So I take it Kayak is not going to be posting any updates to this. If you have anything to add, do let me know.