Travel Reservations
Do you have a question about a travel reservation?
USAToday does not book travel; we are simply a search engine,
which means that we will search other travel sites to find
you the best deals. Once you see a search result you like,
you can click on that result to leave USAToday and go to the
selected site where you can then decide to book the trip or not.
USAToday does not know whether you end up booking travel or
not after you have left our site-- that would be creepy, having
us following you around on the web after you leave USAToday. :-|
(Note serious face.)
If you have a question about a trip you found through USAToday, here
are some tips for helping you get the answers you need.
- Read your email. If you purchased travel from someone
you found on our site, 99% of the time they will have sent you
an email with your receipt. That email will have their contact
info, usually including their phone number and email addresses.
When you contact the supplier, be sure to have that email in front
of you so you can give them the right confirmation number that they
had assigned to you when you made the purchase on their site.
- Check your credit card. If you can not find an email
receipt, you could also call your credit card company to review
recent charges. If they identify a charge which you think was
the one for the travel you purchased, your credit card company
will be able to provide to you a phone number where you can call
that travel supplier. You might want to write down the exact
transaction amount and date so you can provide it to the merchant
when you call them for support.
- Check your USAToday search history. Although USAToday has no
way to tell if you purchased something on another website, we can
show your
search
history.
That might be helpful in reminding you where you bought
travel.
If you need contact information for a given travel supplier,
you can look them up on our providers page.
If a provider is not helpful to you, please write down the
phone number you called, and the name of the person you spoke
with, and then send us
feedback
with all the details, and we will work with you to get you
what you need.
Thanks!
